An exchange or return is possible provided the terms and conditions listed below are met. Please note, not all items are returnable.

Refusing Delivery
Refused orders are subject to a restocking fee.

Return at Customer Discretion
An RMA must be requested within 15 days of the original invoice date for non-defective products. Thereafter, all sales are final. All items must be returned in "as new" condition in the original packaging and have all accessories, blank warranty cards and owner’s manuals. All Returns will incur a minimum 20% restocking fee. Shipping charges are non-refundable. When returning a product, use a carrier that has tracking capabilities. The customer assumes responsibility for insuring the return shipment and filing the claim for lost or damaged returns.

Customer Chargeback
Any customer that does a chargeback and does not return the product will have a lawsuit filed against them, and those lawsuits will be held in Palm Beach County, FL. Any expenses of hiring an attorney, court costs, and travel will be at the expense of the customer who does not follow our Conditions of Use

Special Order and Non-Stock Items
Return or order cancellation of special order items will be charged up to 20% to 40% restock fee. The amount is determined by the manufacturer/supplier of the product. If you are not certain about the product to order, please contact an Account Manager who will assist you in making the proper selection.

Custom Orders
All racking specifically Zomeworks and Array Technologies are nonrefundable. Once the order is placed it is final, no refunds for any reason as these are custom orders.

Damage in Shipping
DO NOT SIGN the Bill of Lading until you thoroughly inspect your item while the carrier is still at your home or shipping destination.
If the item is damaged, refuse the item and note the Bill of Lading as Refused Due to Damage.

The customer is responsible for inspecting the order for damages or missing items and reporting it immediately to the shipper. Reports after that time will not be honored. Product damaged in shipment will be replaced at no additional charge or credited to the credit card of original charge.

Defective Product
Products are sold with their respective manufacturer's warranty. Warranty periods and services vary by manufacturer and product. Not all products are covered by a manufacturer's warranty. All products are warranted for 15 days from the date of purchase regardless of manufacturer's warranty. After 15 days, the customer will be charged the freight for replacement.

Shipping and Website Errors
Should the customer receive product not expressly ordered either by our shipping error or incorrect website information, the product will be picked up by our shipper and replacements shipped at no additional charge.

Your order will typically be delivered in 5 to 7 business days, and most orders ship out the same day! In the case of a back order, we will notify you within 5 business days. Please contact an account representative if you need your product delivery expedited or if you have any additional questions.